Refund Policy for Virtual Planning Services
Payment Process and Security: All payments made through our website are processed securely via Stripe, ensuring the highest level of security for your financial transactions.
Refund Eligibility: We strive to provide the best wedding planning services tailored to your needs. Refunds are available under the following condition:
Cancellation Before Commencement: If you decide to cancel your service request before any planning work has commenced, you are eligible for a full refund of the service fee.
How to Request a Refund: To request a refund, please notify us of your cancellation via email at firstname.lastname@example.org within 7 days of making the payment. Refund requests must be made in writing. Please allow 3-7 working days for the refund to be processed.
Exceptional Circumstances: In exceptional cases, such as technical errors during payment or other verifiable issues, refunds may be considered. These requests must be submitted in writing and will be assessed at our discretion.
Policy Updates: We reserve the right to modify, amend, or cancel this refund policy at our sole discretion. Any changes will be effective immediately upon posting on our website.
By making a payment for our wedding planning services, you acknowledge and agree to our refund policy as stated above.